FAQs
Frequently Asked Questions
Shipping & Orders
How long does delivery take?
Standard delivery takes 3–5 business days across Pakistan. Express delivery (Karachi only) is available within 24 hours for an additional Rs 200.
Do you offer free shipping?
Yes! Orders over Rs 2,000 qualify for free standard shipping. Use code PASSION10 for 10% off your first order.
Can I track my order?
Absolutely. Once shipped, you'll receive a tracking number via SMS and email.
Returns & Exchanges
What is your return policy?
We offer 30-day hassle-free returns for unused items in original packaging. Sale items are final sale.
How do I exchange for a different size?
Contact us within 30 days of delivery. We'll arrange a free pick-up and send the correct size.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive the returned item.
Products
Are your shoes genuine leather?
Our Signature and Luxury ranges use genuine leather and suede. Essential range uses high-quality synthetic materials.
Do you have wide-fit options?
Yes! Many styles are available in wide fit. Look for the "W" indicator on the product page.
How do I find my size?
Check our size guide on each product page. When in doubt, size up — we can always exchange.